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DEBIT CARD TEXT FRAUD ALERTS

Keeping your account safe and secure is our highest priority.  We have added Text Fraud Alerts as part of our debit card protection program.

 

You will soon begin receiving text alerts when suspicious activity is detected on your debit card.  If you receive a “fraud alert,” reply Yes or No to confirm or deny the activity.  If you reply No (confirms the activity is fraudulent), you will quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account.  We will also automatically block your debit card to prevent any additional fraudulent activity.

 

If you reply Yes (confirms the activity was legitimate), you can continue to use your debit card as normal.  If you do not reply to the text, or your phone number is not a mobile number, we will attempt to reach you via automated voice call.

 

Text message alerts from: 72718

Automated phone calls from: (855)219-5399

 

Make sure to save these numbers to your contacts so you do not miss any alerts.  This added protection to your debit card is automatic and text message alerts are free.

 

If you would receive one of these text messages you do have the ability to opt out, however we do not recommend doing this as these automated messages will stop fraud more quickly.  When you receive your first text message, you can simply text or select “STOP” to opt out.

 

If you have any questions, or ever see a suspicious transaction on your debit card, please contact us to speak with your local bank representative.

 

Important: We will never request card or account information via text, phone or email.

SHAZAM is our debit card processor.

 


INTRODUCING KELSEY BAKEBERG

Kelsey Bakeberg PictureKelsey Bakeberg recently joined Citizens Alliance Bank in the Howard Lake, Minnesota location as the Controller. In her role, she will assist the Chief Accounting Officer in executing all functions of the Finance and Accounting Department. Prior to joining Citizens Alliance Bank, Bakeberg held positions as a Senior Auditor at Abdo, Eick & Meyers, LLP, a public accounting firm located in Edina and as an Accountant at Wright-Hennepin Cooperative Electric Association located in Rockford.

 

Bakeberg received her Bachelors Degree from Minnesota State University, Mankato, with a major in Accounting and a minor in Business Administration. As an actively licensed Certified Public Accountant, Bakeberg stays current with important developments and changes that impact the accounting and banking environment.

 

Bakeberg was born and raised in Cologne, Minnesota and enjoys spending her spare time with her family. She has lived in Howard Lake since 2010 and enjoys remodeling her current home with her husband.

 

Citizens Alliance Bank is a family-owned community bank providing financial and related banking services within local communities in Minnesota and Montana. The Bank provides integrated products and banking services that customers seek, including local empowered decision making and personalized customer service delivered with a small town personal touch. The Bank and its shareholders remain committed to strengthening and improving the communities that its customers and employees work and live through financial literacy and economic and community development.

 


INTRODUCING AMY MURPHY

Amy Murphy PictureAmy Murphy recently joined Citizens Alliance Bank in the Clara City, Minnesota location as the Senior Operations Manager and a member of the Senior Leadership Team of the Bank. In this role, she will be responsible for overseeing and managing the day to day activities in Item and Data Processing, Deposit Operations, Retail Service Banking, Electronic Banking and Cash Management functions of the Bank.

 

Murphy brings 27+ years of experience in the financial industry including Operations, Digital Banking, Auditing, Bank Security, BSA/AML and Compliance. Over the years, Murphy has earned the following certifications: Certified Regulatory Compliance Manager (CRCM), Accredited ACH Profession (AAP), Certified BSA/AML Professional (CBAP), Certified Community Bank Compliance Officer (CCBCO) and Certified Community Bank Security Officer (CCBSO).

 

Murphy is an active member of the Federal Reserve Bank Retail Payments Advisory Group and also is the Treasurer of Delano Lions Club. Currently, Murphy lives in Montrose, Minnesota where she enjoys golfing, hiking, reading and spending time with her adult children, Bridget and Noah.

 

Citizens Alliance Bank is a family-owned community bank providing financial and related banking services within local communities in Minnesota and Montana. The Bank provides integrated products and banking services that customers seek, including local empowered decision making and personalized customer service delivered with a small town personal touch. The Bank and its shareholders remain committed to strengthening and improving the communities that its customers and employees work and live through financial literacy and economic and community development.

 


LOCAL INVESTMENT

John Gill, President and Chief Operating Officer of Citizens Alliance is pleased to announce the continued commitment and support to the City of Clara City. Recently, a Series 2018A general obligation bond was purchased to support certain well-needed infrastructure improvements within Clara City. This bond is for the benefit of residents of Clara City and the surrounding communities. Click here to learn more!

 


DEBIT CARD & CREDIT CARD TRAVEL REMINDER

If you plan on traveling domestically or outside of the United States, call your local Citizens Alliance Bank location prior to leaving to help avoid interruptions with your Bank issued Debit Card and/or Credit Card.