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COVID-19

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COVID-19 Customer Relief Program

COVID-19 Commitment to Customers
Customer Driven….Community Focused!

Citizens Alliance Bank was founded in 1902 and has a 118 – year history of supporting our loyal customers and communities in times of need, and we remain committed to supporting you now and through the uncertainties yet to come.

Our COVID-19 Customer Relief Program is designed to alleviate some of the financial hardships you may face as a result of illness, workplace, and employment changes. We will continue to evaluate this program as we move forward, including options to further extend or expand the program as circumstances warrant for our customers and the communities we serve.

For Consumers:

  • Consumer Transaction Fee Suspension – We are suspending Certificate of Deposit (CD) early withdrawal fees and excess withdrawal fees for Money Market and Savings accounts. For assistance or questions, contact your local branch or call Customer Service at (844)772-4258.
  • Consumer Loan Late Fee Suspension – We will suspend loan late fees on consumer loan payments in April and May 2020, providing customers the opportunity to adjust to workplace and employment changes.
  • Consumer and Mortgage Loan Payment Deferral – If you are facing a financial hardship due to COVID-19, we will make available a payment deferral for up to 90 days, with no credit bureau impact. For assistance or questions, contact your local branch or call Customer Service at (844)772-4258.
  • Consumer Credit Card Payment Relief – We will provide payment relief assistance for April and May billing statements, including fee waivers and preventing the assessment of late or over limit fees. For assistance or questions, contact your local branch or call Customer Service at (844)772-4258.
  • Consumer Lost or Replaced Credit and Debit Card Fee Suspension – We are suspending fees on lost or replaced credit and debit cards for customers. For assistance or questions, contact your banker or call Customer Service at (844)772-4258.

Small Business Owners:

  • Small Business Loan Payment Deferral Program – If your small business is facing a financial hardship due to COVID-19, we will make available payment deferrals for up to 180 days, with no credit bureau impact. For assistance or questions, contact your banker or call Customer Service at (844)772-4258.
  • Small Business Credit Card Payment Relief– We will provide payment relief assistance for April and May billing statements, including fee waivers and preventing the assessment of late or over limit fees, for customers who contact our local branch or call Customer Service at (844)772-4258.
  • Small Business Loan Late Fee Suspension– We will suspend late fees on loan payments in April 2020, providing customers the opportunity to adjust to workplace and employment changes.
  • Government Small Business Grant and Loan Programs– The U.S. Small Business Administration (SBA) has made an Economic Injury Disaster Loan program available. Small business owners can find information and apply directly online with SBA. (https://covid19relief.sba.gov/#/)
  • Paycheck Protection Program (PPP) – Beginning April 3, the SBA will begin accepting applications for their PPP program which allows small business and commercial customers the ability to request a payroll continuation loan up to $10 million subject to certain eligibility requirements. For assistance or questions, contact your local lender or call Customer Service at (844)772-4258.

COVID-19 Housing Assistance Program

The COVID-19 Housing Assistance Program provides housing assistance payments to help prevent eviction, prevent homelessness, and maintain housing stability for eligible renters and homeowners. Local administrators will review applications from individuals and families requesting assistance, verify eligibility, and process payments for eligible expenses on behalf of households.

Click here to see if you are eligible to apply and to learn more about how the program works.

COVID-19 Housing Assistance Program Picture

COVID-19 Paycheck Protection Program

CLICK HERE to begin your Paycheck Protection Program (PPP) Forgiveness Application!

COVID-19 Resources

Economic Impact Payment 

Click the button below to: 

  • Check Payment Status 
  • Confirm Payment Type; Direct Deposit or Check
  • Enter Bank Account Information for Direct Deposit 

CLICK HERE


COVID-19 Scams