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Read previous editions of the official newsletter of Citizens Alliance Bank, by clicking one of the links below:

• Quarter 1 2022
• Quarter 2 2022

Congratulations Lissa Carlson!

Lissa Carlson joined Citizens Alliance Bank in October of 2018 as a Personal Banker in Clara City, MN, and then transitioned to our Maynard, MN, branch to become an Operations Lead. She then transitioned back to Clara City and most recently has been a Product Support Lead. In this role, she oversees the Core Applications/Operations Helpdesk Ticket System and assists with research, testing, and implementation of new core and ancillary features and functionality. As she transitions into her new role as Operations Manager, she will be responsible for assisting the SVP/Senior Operations Manager with directing the branch operations departments to ensure effectiveness and efficient operation. She will continually monitor all internal operations as a basis for change or improvement to increase efficiency, reduce costs, or improve the level of service provided to customers. She will also be providing knowledgeable, efficient, and accurate branch operational support while holding periodic reviews of the bank’s operations compliance, policies, procedures, and core updates.

Carlson has been in banking for over 6 years where she had prior experience with Bank of the West as a Flex Service Banker while in college. She then worked for The First National Bank of Sioux Falls as a Customer Service Specialist. Carlson graduated from Southwest Minnesota State University in 2018 with a Bachelor’s Degree in Finance and a Minor in Management.

Carlson is originally from Lake Wilson, MN, and currently resides in Clara City. In her free time, she enjoys spending time with family and friends, reading, and watching sporting events, especially baseball.

Citizens Alliance Bank is a family-owned community bank providing financial and related banking services within local communities in Minnesota and Montana. The Bank provides integrated products and banking services that customers seek, including local empowered decision making and personalized customer service delivered with a small-town personal touch. The Bank and its shareholders remain committed to strengthening and improving the communities that its customers and employees work and live through financial literacy and economic and community development.

Congratulations Nikki Forstrom!

Nikki Forstrom joined Citizens Alliance Bank in November of 2013 in the Clara City, Minnesota location. She has previously worked in many areas of the Bank including Audit, Accounts Payable, Payment Services, Teller, Personal Banking, Operations Support, Operations Training Specialist, and most recently has worked as a Training Supervisor. In that role she designed, developed, tracked, and implemented employee training, oversaw and provided training for new and existing employees, and created a more robust onboarding program for new employees. She has also assisted in the rollout of new processes and products for the Bank.

As Forstrom transitions into her new role as Training Manager she will be responsible for managing the Training Department. In addition, she will provide support and assistance to all areas of the Bank, will oversee the creation and maintenance of training material and training sessions for Bank employees, and will have the lead role in creating and supporting Employee Development Plans by working with Senior Managers for all areas of the Bank.

Forstrom is originally from Hutchinson, Minnesota and graduated from Ridgewater College in 2008. She currently resides outside of Montevideo with her husband Chad and their four children: Peyton, Elliot, Evelyn, and Theodore. In her free time, she enjoys spending time with family, horseback riding, reading, and gardening.

Citizens Alliance Bank is a family-owned community bank providing financial and related banking services within local communities in Minnesota and Montana. The Bank provides integrated products and banking services that customers seek, including local empowered decision making and personalized customer service delivered with a small-town personal touch. The Bank and its shareholders remain committed to strengthening and improving the communities that its customers and employees work and live through financial literacy and economic and community development.