At Citizens Alliance Bank, protecting your privacy is important to us and we take all measures to help ensure that your information remains secure. We have put together many tools to help you stay on top of your financial information and to help you stay secure.

Citizens Alliance Bank will NEVER ask for sensitive personal information by unsolicited email, unsolicited phone calls, or unsolicited text messages. If you have any questions or concerns about any unsolicited emails, unsolicited phone calls or unsolicited text messages that you have received, please call (844)772-4258.

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The most recent types of fraud alerts have come in the form of a text message alerting customers that their Debit Card has been locked and that they need to call the number listed or click on a link.

If you receive this, DO NOT call the number or click on any links and delete the text message. Never give out any payment information to unverified sources. Instead, contact your local Citizens Alliance Bank Branch for any questions and help.

Please see the example of the fraudulent text message below.

Can you answer “Yes” to any of the following:

• Have you been instructed to wire, send or ship money as soon as possible?
• Have you received a payment with instructions to send funds back?
• Have you been informed that you are the winner of a lottery that you did not enter?
• Have you been asked to pay money to receive a payment from another country?
• Did you respond to an email requesting you to confirm, update or provide account information?
• Did you respond to an internet pop-up or advertisement?
• Have you received a payment for an item you sold on the Internet?

If so, you may be a victim of identity theft or fraud, Citizens Alliance Bank suggests taking these steps to report it:

• Contact your local Citizens Alliance Bank location immediately or call (844)772-4258 and we will help guide you through the necessary steps to protect your account(s) and personal information.  If you are calling after normal business hours, please leave a message with your phone number and someone will return your phone call the next business day.
• Contact your local police department to file a report.
• Contact one of the following major credit reporting agencies to place a fraud alert on your credit report.
  • Equifax: (800)525-6285 or equifax.com
  • Experian: (888)397-3742 or experian.com
  • TransUnion: (800)680-7289 or transunion.com
• Keep documentation of your contacts and activities regarding the incident for future reference.

At Citizens Alliance Bank, we consider security the most important aspect of your banking experience. For this reason, we offer FREE Security Awareness Training for all of our customers and their families. We have teamed up with KnowBe4 to bring you the latest in Security Awareness Training. KnowBe4 is the world’s largest Security Awareness Training organization, with decades of experience.

To begin your training: CLICK HERE