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Resources

Security

Your security is our top priority. At Citizens Alliance Bank, we provide tools, education, and training to help you protect your personal and financial information. Learn how to spot scams, prevent fraud, and report suspicious activity.

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Security Education: Protect Your Information

We will never ask for sensitive personal information through unsolicited emails, phone calls, or text messages. If you receive suspicious communication, call us immediately at (844) 772-4258.

Think Before You Click

Phishing Awareness

FTC Scam Alerts

Student Loan Scams

Holiday Scams

Cell Phone Fraud

FBI Warnings

 

Security News: Latest Fraud Alerts

Recently, scammers have sent text messages claiming your debit card is locked and asking you to call a number or click a link.

Do NOT respond. Delete the message and contact your local Citizens Alliance Bank branch for assistance.

View Examples of Fraudulent Text Messages Below:

Text Message Fraud Example
Fraud Text Message 02
Fraud Text Message Example 01

Reporting Fraud: What to Do

Ask yourself these questions. If you answer “Yes” to any, you may be a victim of fraud:

  • Have you been instructed to wire, send, or ship money urgently?
  • Did you receive a payment with instructions to send funds back?
  • Were you told you are the winner of a lottery or prize you never entered?
  • Have you been asked to pay money to receive a payment from another country?
  • Did you respond to an email requesting account information?
  • Did you click on an internet pop-up or advertisement?
  • Have you received a payment for an item you sold online?

Steps to Take

  1. Contact Citizens Alliance Bank immediately at (844) 772-4258.
  2. File a report with your local police department.
  3. Place a fraud alert on your credit report:
    1. Equifax: (800) 525-6285 | equifax.com
    2. Experian: (888) 397-3742 | experian.com
    3. TransUnion: (800) 680-7289 | transunion.com

Keep documentation of all contacts and actions for future reference.

Free Security Awareness Training

We’ve partnered with KnowBe4, the world’s largest security awareness training provider, to offer FREE training for customers and their families.

Start Your Training Now 🔗 CLICK HERE

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